TOKN Technology

Field Service Management

Reliable Field Service Management

Deliver on your promise to customers, on-time and on-budget

Field Service Management in the hands of your technician

"Revolutionize service efficiency and empower technicians with our cutting-edge solution. Gain a seamless, real-time overview of all field operations, including appointments, delays, orders, inspections, inventory management, safety protocols, and time tracking—all consolidated in one user-friendly platform

Wave goodbye to fragmented processes and embrace integrated systems. Our cutting-edge Field Service Management (FSM) software ensures seamless communication among systems, back-office operations, and field technicians in today’s fast-paced business landscape. With automated workflows and real-time updates, our cloud-based FSM app eliminates delays, enhances productivity, and boosts customer satisfaction.

Say hello to a new era of efficiency and agility. Our FSM software provides instant access to vital data through our offline app technology. From appointment details and navigation to addresses, to accessing contact and service information, completing safety interactions, and managing inventory, our solution keeps your field technicians well-informed and equipped to deliver precise information to customers.

Experience the efficiency and agility your business deserves with our comprehensive FSM software.

Why TOKN Field Service Management

  • Simplify Your Field Service Processes.
  • Gain Immediate Visibility of All Your Service Information.
  • Ensure Technician Safety and Compliance.
  • Optimize Resource Utilization.
  • Expedite Billing Processes.
  • Enhance Time Capture and Streamline Back-Office Paperwork.
  • Elevate Your Company’s Operations and Brand Reputation with Enhanced Service Levels.
  • Engage Your Employees with an Enhanced User Experience Across All Devices—No More Paperwork.
  • Customize Your Solution with TOKN’s “Extend and Customize” Options to Suit Your Workflow Systems.
  • Seamlessly Integrate with Your Business, Payroll, Job Management, Inventory, and Billing Systems.

“TOKN has enabled the immediate receipt of critical information from the field to the office at the touch of a button. This has reduced the wait times for our customers and in turn allows us to continually improve the service we are able to provide. This has had such a positive effect on our department both internally and externally.”

Theresa Skewes, Ford & Doonan Senior Service Administrator

Integrations

Powerful integration options, using the TOKN connect module and API framework to integrate seamlessly with your existing systems; Pronto, MYOB Advanced, XERO, Sharepoint, SAP, SIMPRO and Greentree.

Frequently Asked Questions

Yes, TOKN has a suite of  demo apps you can try. please complete the request a demo form and you’ll be given access for free.

Yes. TOKN understands the importance critical Service Management data , no matter where your workers might be. There is a mobile app  that works  offline, wherever your workers are, with all data automatically transferred when your workers come back into reception or WiFi.

Yes. TOKN lists work orders and service requests, that have be scheduled to the specific technicians on a specific day, in date time order, integrated with Google maps for easy navigation, along with Asset information , Site Contact information and more 

Yes. TOKN can scan QR code and NFC asset tags to help locate identify and better manage asset information. Technicians can also access part and inventory information, instantly from the ERP systems. The can also issue parts to the service using the app. 

Yes. The App comes with the ability to upload a range of different attachments from your device, as standard.

Yes. The app has configurable checklists that can be used to help guide the technician in performing a certain job. This might include safety and compliance steps to help identify risks , hazards and controls. All this information can be complied into a Service Report and attached to the  Job

Yes. All Apps are customisable to suit your specific business needs.  TOKN has an array of low code app templates that are full customisable in half the time Talk to us today to understand the breadth of the customisation options. 

Yes the app is fully integrated with your businesses systems . The Field Service app references information such as Contacts, Addresses, Service orders, instruction PDFs, and can update you business systems with time recording Status , geo location , in real time . This ensures faster billing cycles , improved payroll, complete compliance and better customer service. 

TOKN has prebuilt integrations with Simpro, SAP, Pronto, IFS , MYOB WIISE and Microsoft 

Field Service Management  runs on the following devices:

– Android devices (running version 5 and above)

– IOS devices (running version 10 and above)

– Windows 10 Desktops (running the anniversary update and above)

Yes. TOKN has a SMS, email and push notification service that can be configured where required.

Yes the app uses GEO Location ., to record and locate locations in real time bases on the GPS capability of the device . TOKN can save the GEO location in PDF reports and back end systems for reporting