About Transport Refrigeration Services https://trsservice.com.au/

In partnership with Kilimanjaro Consulting and MYOB Acumatica 

Business Overview

Transport Refrigeration Services (TRS) is a leading Australian provider of transport refrigeration installation, maintenance and repair services. Supporting commercial transport operators across multiple locations, TRS specialises in maintaining refrigeration systems that keep critical supply chains moving.

With a team of highly skilled mobile service technicians operating throughout the field, TRS is committed to delivering responsive customer service, reducing equipment downtime and ensuring refrigeration assets remain operational.

To support continued growth, TRS partnered with TOKN to digitise its field service operations and integrate seamlessly with MYOB Acumatica ERP, creating a connected workforce solution from job allocation through to invoicing.

The Operating Environment: Keeping Australia’s Cold Chain Moving

TRS operates in a demanding field service environment where customer response times and equipment reliability are critical.

• Mobile Workforce: Technicians work remotely across customer locations, requiring instant access to service information, equipment history and safety documentation.

• Minimal Customer Downtime: When refrigeration units fail, transport operators face delivery delays, product spoilage and lost revenue. TRS must respond quickly with accurate information and the right technician.

• Real-Time Information: Field technicians need immediate access to service orders, customer assets, parts, and job documentation without returning to the office.

• ERP Connectivity: Accurate labour, inventory and job completion data must flow directly into MYOB Acumatica to eliminate duplicate administration and accelerate invoicing.

The Challenge: Disconnected Field Operations

Before implementing TOKN, TRS managed many field service activities using manual processes and disconnected systems.

• Manual Job Administration: Technicians relied on paper job sheets and manually recorded labour and service activities.

• Delayed Information: Completed service information often wasn’t available until technicians returned to the office, delaying invoicing and customer communication.

• Inventory Tracking: Recording parts used during service calls required additional administration and reconciliation.

• Safety Compliance: Take 5 safety assessments were completed manually, reducing supervisor visibility and delaying compliance reporting.

• Duplicate Data Entry: Information entered in the field must be re-entered into MYOB Acumatica, increasing admin and potential errors.

The TOKN Solution: Connecting the Field to MYOB Acumatica

TOKN deployed its Field Service Platform, fully integrated with MYOB Acumatica, creating a complete digital workflow from job allocation through to job completion.

The Integration Advantage

TOKN synchronises field service information directly with MYOB Acumatica, providing a single source of truth across field operations and administration.

The integration includes:

• Service Orders
• Customer Information
• Equipment Records
• Technician Assignments
• Labour Hours
• Inventory Usage
• Job Notes
• Photos & Attachments
• Job Completion Status

This eliminates duplicate data entry, improves operational visibility and speeds up customer invoicing.

The Impact: From Paper-Based Processes to Real-Time Field Visibility

With TOKN, TRS transformed its field service operation into a fully connected digital workforce.

Technicians now receive service orders instantly on their mobile devices, complete digital safety assessments, capture labour and inventory, upload photos and finalise service reports—all while synchronising directly with MYOB Acumatica.

The result is faster service delivery, improved customer communication and significantly reduced administration.

Keeping the Cold Chain Moving . 

From Service Call to Invoice with TOKN & MYOB Acumatica